(Junior) Customer Solutions Manager - health data integration (m/w/d)

About Thryve:

Thryve is a pioneering B2B SaaS company operating at the forefront of healthcare digitization globally. Founded and rooted in Germany, our technology platform allows health-services across the globe to continuously access and understand users’ health data through a unified, clean API. Processing billions of health data points daily from wearables to connected health trackers to lab tests, our integration and analytics capabilities provide cutting-edge insights to clients ranging from wellness and prevention to Telemedicine, insurances and providers of medical-grade digital therapies.

Our international team is driven by a robust, no-nonsense performance culture. We are committed to win, thoroughly measuring and reviewing outcomes, while expecting a fervent drive for performance and value at every level of the company.

We’re looking for a passionate (Junior) Customer Solutions Manager, who’s eager to help our customers build winning products on top of our health data platform.

Leveraging your profound understanding of the way health sensors are increasing interaction, engagement, retention and ultimately outcomes and top line, you’re advising new and existing customers alike on the best way to integrate Thryve.  Based on the capabilities of the Thryve engine, you facilitate the design of solutions on a technical level and act as the primary contact for new features and services expansion. Closely partnering with our customers, you deeply understand their data needs, design tailored solutions, and ensure continued value delivery from our SaaS platform.

If you have a knack for IT solution design, love helping others create impact and are fascinated by the transformational shift towards digital healthcare, this job is for you.

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Key Responsibilities

• tailoring and delivering winning product demonstrations and PoCs, based on a thorough understanding of customers’ business models, value-drivers and technical needs

• advising on best practices for API integration, ETL/ELT processes, and cloud infrastructure as well as workflows and UX

• ensuring stakeholders are aligned, acceptance and implementation criteria are defined and gatekeepers unblocked

• Identifying potentials for service improvements and distilling feedback into new product initiatives and informing customers about new features and opportunities

• Designing (technical) collateral such as solution briefs, implementation guides, and scripts to accelerate future implementations

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Must-Haves (Required Qualifications)

• Strong analytical chops; able to guide and distill customer conversations to ensure alignment between expectations and solution design

• 1–3 years in product, project, or business analysis (internships count)

• Strong communicator, with immaculate written and verbal English; comfortable adjusting depth for technical and non-technical audiences

• Demonstrated passion for digital health and understanding of the industry

• Understanding of data infrastructures based on SDKs and RESTful APIs, with a grasp of SaaS industry and product development

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Nice-to-Haves (Preferred Skills)

• Familiarity with wearable data, other medical data as well as FHIR, or similar data standards.

• Hands-on ability to prototype using AI coding assistants (Cursor, Augment Code, Chatbots etc.).

• Agile/Scrum know-how and tooling (Jira, Notion).

Benefits and Work Environment

We support our team members by accommodating the life rhythms necessary for maintaining health and high efficiency, while offering additional perks to keep you energized:

Equity Participation: We offer virtual shares in the company, ensuring that when Thryve grows, so do you.

Flexible Work Locations: Our office in Berlin Kreuzberg is a hub for meeting and retreats, fostering productivity in a collaborative environment. You will have the flexibility to balance remote and office work to optimize performance.

Comprehensive Benefits Package: At the start of employment, team members can choose one of the following:

BVG Job Ticket: Thryve covers the cost of the Deutschland job ticket

Urban Sports Club Membership: Enjoy a subsidized membership

Swapfiets Bike Subscription: Thryve will subsidize a bike from Swapfiets

Please note that this is a hybrid position. We only consider applications from candidates living in Berlin or the surrounding area.